Frequently Asked Questions
Everything you need to know about our premium electronic solutions.
What kind of quality certifications do ERD Group products have?
All ERD Group electronics, including chargers and power banks, are BIS certified and undergo rigorous multi-level testing to ensure maximum safety and efficiency.
How long does shipping take for domestic orders?
Orders are typically processed within 24 hours. Depending on your location, delivery usually takes between 3 to 5 business days.
What is the warranty policy on mobile accessories?
We offer a standard warranty of 6 to 12 months on most products. Please refer to the specific product packaging or description for exact warranty details.
Can I track my order once it has been dispatched?
Yes, once your order is shipped, you will receive a tracking ID via email and SMS to monitor your package in real-time.
What payment methods do you accept?
We accept all major credit/debit cards, UPI, net banking, and popular mobile wallets to provide a seamless checkout experience.
What should I do if I receive a damaged product?
If you receive a defective or damaged item, please contact our customer support team within 48 hours of delivery to initiate a replacement or refund.